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Patient facing digital services

key changes in 2024/25

Increase use of digital correspondence;
improve patient access to services through the use of digital and NHSApp engagement;provide accessible information to our population digitally; deploy and expand ‘e-meet and greet’ in acute Trusts

key changes in 2024/25

Increase use of digital correspondence;
improve patient access to services through the use of digital and NHSApp engagement;provide accessible information to our population digitally; deploy and expand ‘e-meet and greet’ in acute Trusts

key changes in 2024/25

Increase use of digital correspondence;
improve patient access to services through the use of digital and NHSApp engagement;provide accessible information to our population digitally; deploy and expand ‘e-meet and greet’ in acute Trusts

key changes in 2024/25

Increase use of digital correspondence;
improve patient access to services through the use of digital and NHSApp engagement;provide accessible information to our population digitally; deploy and expand ‘e-meet and greet’ in acute Trusts

key changes in 2024/25

Increase use of digital correspondence;
improve patient access to services through the use of digital and NHSApp engagement;provide accessible information to our population digitally; deploy and expand ‘e-meet and greet’ in acute Trusts

Phase 4

Scale use of wearables

Phase 5

Internet of Things Platform

Phase 6

SMART Homes

Phase 7

Decision Support Tools

Phase 8

Optimise the use of RPA and AI across all settings

Phase 9

Digitally enabled and optimised community and voluntary services

MEDIUM TERM: 2025

Phase 1

Digital Leadership Programme

Phase 2

All public-facing digital assets integrated within the NHS App

Phase 3

Digital Workforce Passports

Phase 4

Development of a System Digital Workforce Programme

Phase 5

Implementation of remote monitoring at home by promoting the use of PFDS

Phase 6

Support virtual wards and community beds by promoting the use of remote monitoring technology

Phase 7

Fully-digitised Social Care services

Phase 8

Support research and innovation by providing data into Secure Data Environment

Phase 9

Support artificial intelligence (AI) research and innovation, and the scalable and sustainable integration of AI-driven diagnostics

SHORT TERM: 2023-24

Phase 1

Publish revised DDaT strategy

Phase 2

Revised governance structure and framework

Phase 3

Affiliate with the regional Digital Skills Development Network to ensure the provision of additional training and support for workforce

Phase 4

Target architecture and Levelling-Up Plan

Phase 5

3-Year Financial Sustainability plan

Phase 6

Second generation Shared Care Record go live

Phase 7

Business cases for investment portfolio

Phase 8

System wide benefits realisation plan

Phase 9

User-centred design framework

Phase 10

Digitisation of Social Care (60% of estate)

Phase 11

Fully digitised ‘All about me’ form

Phase 12

PPoD and RESPECT forms fully digitised

Phase 13

Scale Patient Experience Portal

Phase 14

Cloud Strategy

Phase 15

Scale remote monitoring

Phase 16

Development and approval of Digital Workforce Plan and modelling linked to system TNA

Phase 17

Electronic Eye Referral System

Phase 18

Digital Inclusion Champions in all Place-Based Partnerships and 75% coverage of PCNs

Phase 19

System-wide Cyber Strategy

Phase 20

Harness use of N365