Follow Us
Close this search box.

Need NHS Care?

Think NHS App

Imagine the convenience of managing your healthcare appointments, ordering repeat prescriptions, and monitoring your health all from a simple app on your phone or smart device. Well, this is now a reality with the NHS App in Notts!

Sign up in 3 easy steps



Get started

Please follow the instructions in the video and have one of the following to hand:

  • Your passport
  • A UK photo driving licence (full or provisional)
  • A full European driving licence
  • A European identity card

It’s helpful, but not essential, to know your NHS Number. You can find your NHS Number on any letter or document sent to you by the NHS, including prescriptions, test results, and referral or appointment letters.

In this short video, we explain the steps you need to take to Get Started with PKB from the Notts NHS App.

Sign up in 3 easy steps



Please follow the instructions in the video and have one of the following to hand:

  • Your passport
  • A UK photo driving licence (full or provisional)
  • A full European driving licence
  • A European identity card

It’s helpful, but not essential, to know your NHS Number. You can find your NHS Number on any letter or document sent to you by the NHS, including prescriptions, test results, and referral or appointment letters.

Get Started

In this short video, we explain the steps you need to take to Get Started with PKB from the Notts NHS App.

Order repeat prescriptions

Securely request prescriptions from your the Notts NHS App and enjoy the convenience of managing your medication with just a few clicks. Rest assured that your request is securely transmitted to your healthcare provider, eliminating the worry of running out of essential medication.

Book GP appointments

Say goodbye to phone queues and time constraints!

The NHS App offers relief from the hectic ‘8am scramble’ for GP appointments. It displays available slots for the next 16 weeks, typically lasting 10 minutes, though longer options may be available at certain surgeries.

View hospital letters

Access your outpatient letters and hospital appointments securely through the NHS App. By embracing digital letters, you contribute to saving our local NHS millions in paper and printing expenses. Enjoy the convenience of instant access without waiting for appointments in the mail or the risk of misplaced letters.

Access 111 online support

NHS 111 online provides patients with a convenient way to seek healthcare. It helps manage the rising demand on NHS 111 telephone services and offers a fast and accessible digital alternative. Choose NHS 111 from the Notts NHS App for a seamless and convenient way to access the same trusted advice and care as the phone service.

How will you use the Notts NHS App to manage your care?

Play Video about Notts NHS App Epilepsy

Kasie is 14 years-old and uses the Notts NHS App
and PKB to manage her epilepsy condition.

Play Video

Learn how switching to digital letters on the Notts NHS App
and PKB could save our local NHS millions every year.

Book online consultations

Need some medical advice? Book an online consultation using the NHS App and get GP advice without an in-person appointment. Simply answer a few questions about the nature of your enquiry and your GP will assess your concerns and put you on the right path.

No 8am rush, get the help you need faster.

Monitor symptoms

Take control of your health journey by adding your symptoms manually, or connecting devices like fitness trackers and glucometers. By easily recording important measurements such as blood sugar levels, you can stay on top of your health. In some cases, you can securely share this data with healthcare professionals for remote care and support when you need it.

This functionality is available when you link the NHS App to PKB (see step 3 above).

Check symptoms

The health information provided by our symptom checker is supported by NHS 111 online, ensuring you receive the best possible advice. When faced with a medical concern and unsure of the next steps, 111 online is there to assist you.*

*Please remember to adhere to any medical advice previously provided by your doctor. In case of emergencies, call 999 for immediate ambulance assistance.

View your health record

Take control with access to your GP health record on the Notts NHS App. View GP notes, vaccination history, referral letters and documents related to all face-to-face, telephone and video appointments from the date you register*. In some cases, you can also check your test results online. 

*Please note, historical data is not available for this service.

Using the NHS App first significantly reduces the pressure on our local NHS. That way, we can support more people like you in a timely way.

Need help?

Get in touch

Frequently Asked Questions

The NHS App is available to download for free via the UK Google and Apple stores. You must be:

The Notts NHS App for Nottingham and Nottinghamshire, combines the functionality of the NHS App and Patients Know Best (PKB). The additional functionality provided by PKB is only available for the residents in Nottingham and Nottinghamshire.

Once you have downloaded the NHS App, you will need to set up an ‘NHS Login’ if you haven’t already got one.

You’ll need one of the following documents to do this:

  • a passport
  • a UK driving licence (full or provisional)
  • a European driving licence (full)
  • a European national identity card

You can also use the details your GP surgery provided if you have registered for GP online services.

The NHS App in Nottingham and Nottinghamshire is different because it allows all of your care providers to read and edit your information if you share it with them.

The NHS in Nottingham and Nottinghamshire developed the App with Patients Know Best(PKB). It’s advanced and secure functionality offers you more services than your GP Online Access. Plus, everything is kept in one place. 

We want you to have more information about your health and care, and more control over how you use NHS services. Read Chitra’s Story and learn how the NHS App can improve your experience.

The NHS takes the security of patients’ personal information very seriously. Your personal information is used to confirm your identity and set up your NHS Login.

This is done in line with data protection laws in the UK. Your information will not be shared without your consent. It is stored securely in a way that follows the NHS Login Privacy Notice.

Patients Know Best is also covered by the Data Protection Act and operates within strict NHS security standards. Your record is encrypted so that only you and those you choose to share it with can see what’s on it.

NHS App Security and Privacy Policy 

You can find out which clinicians, from which health and care providers, have accessed each part of your PKB record. To do this,

  • Log into PKB
  • Click on the ‘sharing’ tab
  • Click ‘access log’

You may be part of several ‘teams’ as part of your health and care record.  When you are in a team, it enables clinicians within that team to see parts of your record. 

You are in full control of what each team gets to see, and you can always contact your health and care provider and ask them to remove you from their team.

You can quickly and simply change what access each team has to your data. To do this:

  • Click the ‘sharing’ tab 
  • Click the ‘professionals’
  • Click ‘edit’ next to each professional to change and manage what they can see.

Information processed as part of your I.D. verification will be stored by NHS Digital for six months, starting from the date we verify the details on your account. After this, your proof of identity information will be securely deleted.

The information stored includes a photo of your passport or driving licence and a short video. More information about your privacy on NHS Login.

No, this will not affect the care you already receive from us. The NHS App is designed to improve your health and care experience.

It helps you to be more involved in decisions, get clearer explanations, and to manage your care safely from home, or anywhere you are.

Yes, family members and carers can, with your consent, register on your behalf. However, they should not use their own email account to do this. 

If you want the family member or carer to have access to your record they can be added in the “sharing” section. 

This will allow them to set up their own account and allow you to control the level of access they have to your record. 

Your GP also needs to register you for proxy access. Please use this PKB user guide for step by step instructions.

You can see immunisations and vaccination information, including your COVID-19 jabs in the NHS App.

Your COVID- 19 vaccination information can be found in the ‘Check your COVID-19 vaccine record’ section shown on your home screen.

Your home screen will also have the ‘Share your COVID-19 status’ section which will enable you to create a PDF or email a copy of your COVID-19 vaccination status if you need it for travel purposes.

For all other vaccinations, depending on which clinical system your GP Practice uses, the information will be under either ‘Consultation and Events’ or ‘Medicines’.


Select Your Health, click on GP Health Record, press Continue, select Consultations and events


Select Your Health, click on GP Health Record, press Continue, select Medicines, select Acute (short-term) medicines


Follow this guide.

If you still can’t see your vaccination and immunisation history, ask your GP surgery for access to your detailed coded record. You’ll only need to do this once to view information like test results, immunisations and more.

The NHS App and the NHS COVID-19 App have different functionalities.  Your COVID-19 vaccination details can be found on the NHS App.

You can log in to the NHS App using a different account. You’ll need to log into each account with its unique sign-in details.

Yes, you can delete your account from the ‘managing your account’ page 

Select ‘deleting your account’. You’ll need to log in using the same sign-in details that you use for the App. Once logged in, you can then delete your account.

Please note that uninstalling the app is not deleting your account.

Yes, you can access NHS App services from the browser on your desktop or laptop computer. Learn how to use the App on a computer

The NHS App is available from several non-UK app stores. However, you can also access all the same services here:

No. You cannot use an email address that’s shared with someone else.

The NHS App and Patients Know Best (PKB) is an individualised personal health and care record that is specific to you.

To successfully create your NHS App and PKB account, you will need to have your own email address. It’s easy and free to sign up for one.  Simply, get started with one of the commonly used providers below:

Once you have your own email address, you can register for your own NHS Login and PKB account. 

Yes! The NHS App in Nottingham and Nottinghamshire has been developed to meet the needs of our patients.

Digital Notts (formerly known as Connected Nottinghamshire) carried out two years of research.

You told us you would like a single app for all your health and care needs.  That’s why we developed the NHS App, adding integrated functionality from Patients Know Best.

The NHS App has patient wellbeing at the heart of everything, and working together with patients is very important to us. The NHS App in Nottingham and Nottinghamshire has a Patient Advisory Group that meets monthly to review current and planned functionality, communications plans and the security of the App.

If you would like to get involved, we would love to hear from you. Simply use this link to email our Patient Advisory Group.

Documents such as hospital appointment letters are sent as PDF files  and appear as attachments in Patients Know Best (PKB). 

If you have difficulty opening the attachment, try again by using a different web browser or device to access your account.

You can download PDF reader apps from the Apple Store and Google Play Stores.

If you still can’t open the attachment, select the ‘Report Document Error’ button in Patients Know Best.

This will alert your healthcare provider to send the message another way, for example, as a letter. 

We do our best to ensure the information used on our site is clear. If something is not clear, please use our glossary below to help explain the key terms, abbreviations and acronyms:

  • 2FA – two-factor authentication
  • 3G – 3rd generation
  • 4G – 4th generation
  • 5G – 5th generation
  • ACO – accountable care organisation

  • AI – artificial intelligence

  • Android – Google’s mobile operating system (OS).

  • Antivirus – software designed to prevent, detect, and remove viruses and other malware.

  • App – application

  • Apple – makers of the iPhone, iPad, Apple Watch, and the Mac range of personal computers (PCs).

  • AVR – Accredited Voluntary Registers

  • BAME – Black Asian and Minority Ethnic

  • Bandwidth – the amount of data you can send through a network or modem connection.

  • Blog – an online journal or discussion website.

  • Bluetooth – short-range, wireless technology allowing compatible devices to talk to each other.

  • BMA – British Medical Association

  • Broadband – high-speed data transmission in which a single cable can carry a large amount of data at once.

  • CC – Care Coordinator

  • CCG – clinical commissioning group

  • CD–ROM – Compact Disc Read-Only Memory

  • CD–RW – Compact Disc Re-Writable

  • CHC – community health council

  • CQC – Care Quality Commission

  • DH, DoH or DHSC – Department of Health and Social Care

  • DNS – Domain Name System

  • Download – the process in which data is sent to your computer.

  • DPA – Data Protection Act

  • DVD – Digital Versatile Disc

  • E&D – equality and diversity
  • eBook – electronic book
  • EDI – equality, diversity and inclusion
  • EHR – electronic health record
  • Email – messages distributed electronically from one computer user to one or more recipients via a network.
  • EPR – electronic patient record
  • EPS – electronic prescription service
  • Facetime – a video calling app for Apple mobile devices.
  • FB – Facebook
  • FT – foundation trust
  • GB – gigabyte
  • GDC – General Dental Council
  • GHz – gigahertz
  • Gmail – Google Mail
  • GMC – General Medical Council
  • GP – general practitioner
  • GPSI or GPwSI – general practitioner with a special interest
  • HA – health authority
  • HCA – health care assistant
  • HCHS – hospital and community health services
  • HCSW – Healthcare Support Worker
  • HDD – hard disk drive
  • HSCDS – Health and Social Care Digital Service
  • HWE – Healthwatch England
  • IC – information commissioner
  • ICO – Information Commissioner’s Office
  • ICP – integrated care pathway
  • ICT – information and communication technology
  • IDCR – integrated digital care record
  • Internet – a global network of countless smaller networks and computers, allowing billions of
  • people to share information. The World Wide Web (www) and email are two of the internet’s many features.
  • iOS – Apple’s mobile operating system
  • IP – internet protocol
  • ISP – internet service provider
  • IT – information technology
  • Kbit – kilobit
  • Kbps – kilobits per second
  • KHz – kilohertz
  • LA – local authority
  • LGA – Local Government Association
  • LHA – Local Health Authority
  • LINk – local involvement network
  • Logging in – the process of entering your login details.
  • Login – the details (username and password) used to authenticate your identity.
  • Malware – software designed to disrupt, damage, or gain unauthorised access to a computer system.
  • Mb – megabit
  • MB – megabyte
  • MDT – multi-disciplinary team
  • MHz – megahertz
  • Modem – a box that connects your home network to the internet
  • NCVO – National Council for Voluntary Organisations
  • NHS – National Health Service
  • NHSD – NHS Digital
  • NHSE – NHS England
  • NHST – NHS trust
  • ONS – Office for National Statistics
  • OOH – out of hours
  • OP – outpatient
  • OS – operating system
  • OTC – over-the-counter
  • PAG – Patient Advisory Group
  • Password – a string of characters used for authenticating a user on a computer system.
  • PC – personal computer
  • PCT – primary care trust
  • PDF – Portable Document Format
  • PHE – Public Health England
  • Phishing – the practice of sending spoof emails to trick you into revealing personal information, like passwords and credit card numbers.
  • PHR – Personal Health Records
  • PIN – personal identification number
  • PKB – Patients Know Best
  • PPE – patient and public engagement
  • PPG – patient participation group
  • Q&A – questions and answers
  • QA – quality assurance
  • QR Code – Quick Response Code
  • Router – a box that lets your devices talk to each other and connect to the internet via a modem.
  • RSS – Really Simple Syndication
  • SAR – subject access request
  • SCR – summary care record
  • SD – Secure Digital e.g., ‘SD card’
  • SIM card – Subscriber Identity Module card
  • SPAM – unsolicited, or junk, email.
  • SPF – Social Partnership Forum
  • SPN – special patient notes
  • SSD – solid-state drive
  • Teams – a Microsoft app for making video calls, among other things.
  • TEG – trust executive group
  • TTS – text-to-speech
  • Upload – the process of sending data from your device or computer to another system.
  • URL – Uniform Resource Locator i.e., the address of a web page or other resource on the internet.
  • USB – Universal Serial Bus. USB is the most common type of physical computer connection.
  • Username – a name that uniquely identifies someone on a computer.
  • VCS – voluntary and community sector
  • VFM – value for money
  • Virus (computer) – a self-replicating program capable of corrupting a system or destroying data.
  • VPN – virtual private network
  • WAP – Wireless Application Protocol 
  • Web browser – often just called a ‘browser’, these programs allow you to access the World Wide Web e.g., Google Chrome, Microsoft Edge, Safari.
  • Webmail – an email service that can be used in a web browser.
  • Website – a collection of web pages and other content published under a common domain name.
  • WEP – Wired Equivalent Privacy
  • WGA – Windows Genuine Advantage
  • WhatsApp – a messaging app that lets you send text messages and make voice and video calls.
  • Wi-Fi – a wireless networking standard. Wi-Fi allows computers and other devices to
  • connect through wireless routers to other systems on the internet. 
  • Window – and area on a screen that displays information for a specific program.
  • Windows – personal computer (PC) operating systems (OS) developed by Microsoft.
  • World Wide Web – often simply called ‘the web’. The web consists of pages that can be accessed using a web browser. ‘The web’ isn’t the same as ‘the internet’.  It’s one of the many features of the internet.
  • www – stands for World Wide Web.
  • YouTube – a video sharing website owned by Google.
  • Zip – A zip file (.zip) is a ‘zipped’ or compressed file.
  • Zoom – Zoom is a video conferencing app that lets you meet virtually with others.

Our plan for delivering outstanding
digital health and care 

How we will deliver a successful digital health and care strategy

Striving for greater collaboration
between all sectors in our region