
Improving Staff Engagement to Increase Patient Adoption of the NHS App in General Practice
Amjid Yaqub, Assistant Practice Manager and Digital Lead across four Nottingham and Nottinghamshire GP practices, has led a practical, staff-focused approach to increasing NHS App use. By building staff confidence, promoting key features such as repeat prescriptions and access to health records, and creating local digital champions, the practices have helped more patients access services online. This has reduced routine enquiries, eased pressure on reception teams, and improved patient access to healthcare information and services.






