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Digital social care records making a difference for all at Boughton Manor

Supporting the rollout

Boughton Manor near Ollerton is a care home providing a specialist nursing service for older people with dementia and other complex health needs. Led by Kassee Bird, Manager at Boughton Manor, the home implemented a digital social care record in June 2023.

Initially, the proposed introduction of the Digital Social Care Record (DSCR) was not well received, particularly from colleagues who felt they did not have the right digital skills or experience. However, through a planned rollout, team briefings and through a ‘buddy support’ scheme, the DSCR was introduced in phases over an eight-week period.

As well as implementing the rollout plan, Kassee needed to transfer all paper-based records into the DSCR. Again, this took some time but the benefits for all involved were soon being realised.

The main thing is to have a plan, and to set aside time to work through it.

Kassee Bird, Manager, Broughton Manor

Boughton Manor

Positive benefits for all

The implementation and rollout took over eight weeks, but the home is now seeing the benefits for residents and colleagues:

  • All evidence of the care support given is in one place
  • Information can be shared more quickly with other health professionals
  • Residents’ care can be reviewed more easily and collaboratively
  • It is easier to spot trends and plan workforce capacity
  • Digital reporting helps with monitoring nutrition and fluid intake
  • Menu planning is supported by having residents’ needs and preferences easily accessible in one place
  • Key performance indicators are available at the touch of a button.

The DSCR has also enabled other members of the Boughton Manor team to take more responsibility in monitoring and reviews. This helps in developing skills and knowledge across the whole team. 

To learn more about the adoption of digital social care records, watch the following videos:

Digital Social Care Records

Mark Sutton, CQC on Digital Social Care Records


To receive a pack detailing the financial support available for adult social care providers implementing digital social care records within the Nottingham and Nottinghamshire ICS, please contact us at

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