Do more with the NHS App – PKB
Do more with the NHS App – hospital appointments and letters with PKB Most of us are already using the NHS App to order repeat prescriptions or manage GP appointments on a regular basis. But for patients of Sherwood Forest Hospitals (SFH), the NHS App is making even more of a difference to people’s lives. […]
The NHS App – making a difference at every age
Many of us lead busy lives, making it challenging to find time for a GP appointment. Meet Mark, a 27-year-old bricklayer from Mansfield, who faced this dilemma when a rash on his leg worsened.
Improving digital inclusion across local communities – Newark & Sherwood CVS
Digital Notts’ community and voluntary service (CVS) Collaboration project aims to partner with local community groups or CVS organisations across Nottingham and Nottinghamshire, looking to embed digital skills support into their work.
Digital social care records making a difference for all at Boughton Manor
Supporting the rollout Boughton Manor near Ollerton is a care home providing a specialist nursing service for older people with dementia and other complex health needs. Led by Kassee Bird, Manager at Boughton Manor, the home implemented a digital social care record in June 2023. Initially, the proposed introduction of the Digital Social Care Record […]
Positive outcomes for Ivy Medical Group patients and staff when using the Online Consultation triage system.
Recent analysis conducted by the Ivy Medical Group has identified the favorable outcomes of utilising the online consultations triage system for both patients and practice staff.
Mitigating the morning phone call rush with online consultations
This case study highlights the challenges faced by Rise Park with booking appointments during the 8am rush. By implementing online consultations (OCs), the same demand has been managed more efficiently within the practice, offering a better patient and staff working experience.
Using Secure Messaging about the Flu Vaccine
Objectives: Reduction in telephone calls Middleton Lodge wanted to reduce the number of telephone calls they needed to make to patients. By enabling the messaging functionality, GP practices were able to use the features as an alternative way to communicate key messages, like flu appointment reminders, reducing the number of calls they made to and […]
Mansfield Community and Voluntary Service
Introduction The importance of embedding Digital and Social Inclusion initiatives across health, care and community sectors has been recognised as a national priority for quite sometime. Since 2018, the Connected Nottinghamshire team has been working to tackle digital exclusion throughout Nottingham and Nottinghamshire’s Integrated Care System, and it’s been an ongoing journey since first establishing […]
Switching the Prescription Phone Line to the NHS App during COVID-19
Objective: Reduction in telephone calls When COVID-19 prevented patients from requesting repeat prescriptions in person at the GP practice, patients resorted to ordering by telephone. For some GP practices, this caused immense pressure on their already busy phone lines, with Derby Road Health Centre reporting that: “the volume received could not be sustained”. A new […]
Using Zoom for the first time
WhatsApp, Microsoft Teams, Google Hangouts, Zoom – it’s safe to say video calling platforms are now the new ‘face to face’ normal for keeping in touch with friends, family and support networks. But, for those who don’t have the confidence or support to start using such technology, it can be a daunting task to begin […]