Improving Staff Engagement to Increase Patient Adoption of the NHS App in General Practice
Amjid Yaqub, Assistant Practice Manager and Digital Lead across four Nottingham and Nottinghamshire GP practices, has led a practical, staff-focused approach to increasing NHS App use. By building staff confidence, promoting key features such as repeat prescriptions and access to health records, and creating local digital champions, the practices have helped more patients access services online. This has reduced routine enquiries, eased pressure on reception teams, and improved patient access to healthcare information and services.
Supporting Digital Inclusion Within Secondary Care
Max, a Digital Inclusion Coordinator at Sherwood Forest Hospitals, is helping patients access the NHS App, digital letters and health records right in the moment they need it most. By offering one-to-one support in clinics and wards, he’s building confidence, removing barriers, and making sure everyone can benefit from digital care.
Interview: The Notts Care Record making a difference at SFH
The Notts Care Record is transforming care at Sherwood Forest Hospitals by giving clinicians fast, reliable access to up‑to‑date patient information. Dr Colin Dunkley explains how the system reduces delays, improves shared‑care decisions, and enhances the overall patient experience.
Access4all – N’s story
Framework Housing Association’s Digital Inclusion Team is helping people across the East Midlands get connected. Through donated devices, NHS App training, and targeted support, service users like N are gaining the tools and confidence to manage their health, connect with services, and build independence.
“A mobile with the right tech opens doors to new skills.”
The Rose Thompson Foundation – Case Study
The Rose Thompson Foundation supports cancer patients and carers in Nottingham City by offering holistic care, community engagement, and digital literacy training to improve access to vital health resources. Through its Support Group Network, the foundation empowers individuals—like a former cancer support advocate now training as a Digital Champion—to confidently use digital tools such as the NHS App and the Infopool Prostate Cancer Resource.
The Essential Baby Co. – Case Study
The digital inclusion work with Essential Baby Co and their HaPPIE Academy aims to enhance access to digital healthcare and improve digital literacy. This initiative focuses on five key areas: access to devices and data, accessibility, skills and capability, beliefs and trust, and leadership and partnerships. The goal is to reduce digital inequality and ensure everyone can benefit from digital health advancements.
Bassetlaw Action Centre – Case Study
Bassetlaw Action Centre (BAC) is helping Bassetlaw citizens improve their digital literacy by assisting them with downloading, registering, and using the NHS App. This support enabled Mr “O” to manage his prescriptions and complete a capability to work questionnaire. Now confident in using the app, Mr “O” plans to continue using it for his health needs. BAC’s efforts are fostering a digitally inclusive community by ensuring everyone can benefit from online health services.
Self Help UK – Case Study
Self Help UK empowers older adults like June with essential digital skills, helping them stay connected and boost their self-esteem. June’s journey highlights the importance of accessible digital training to combat loneliness and digital exclusion.
Access4all – Digital Inclusion through Framework – Case Study
The Framework Digital Inclusion Team is helping those in need by recycling devices and distributing free SIM cards. This support enabled Glen, who faced communication challenges, to re-enter treatment and start rehab. Donating an old phone can transform lives and offer hope to those struggling.
Do more with the NHS App – PKB
Do more with the NHS App – hospital appointments and letters with PKB Most of us are already using the NHS App to order repeat prescriptions or manage GP appointments on a regular basis. But for patients of Sherwood Forest Hospitals (SFH), the NHS App is making even more of a difference to people’s lives. […]